{"id":93,"date":"2026-06-01T07:40:19","date_gmt":"2026-06-01T07:40:19","guid":{"rendered":"https:\/\/blog.joezhou.top\/iso-20000-1-2018\/"},"modified":"2026-06-01T07:40:19","modified_gmt":"2026-06-01T07:40:19","slug":"iso-20000-1-2018","status":"publish","type":"post","link":"https:\/\/www.joezhou.top\/?p=93","title":{"rendered":"ISO 20000-1:2018 \u7b2c\u4e09\u65b9\u5ba1\u6838\u5b9e\u6218\u6280\u5de7\u4e0e\u5e38\u89c1\u4e0d\u7b26\u5408\u9879"},"content":{"rendered":"

\u5f15\u8a00<\/h2>\n

ISO\/IEC 20000-1:2018 \u7b2c\u4e09\u65b9\u5ba1\u6838\u4e0e\u5176\u4ed6\u7ba1\u7406\u4f53\u7cfb\u5ba1\u6838\u6700\u5927\u7684\u4e0d\u540c\u5728\u4e8e\uff1a\u5ba1\u6838\u5bf9\u8c61\u4e0d\u662f”\u4ea7\u54c1”\u6216”\u6d41\u7a0b”\uff0c\u800c\u662f”\u670d\u52a1”\u2014\u2014\u4e00\u79cd\u65e0\u5f62\u3001\u6301\u7eed\u3001\u4f9d\u8d56\u4eba\u5458\u4e0e\u7cfb\u7edf\u534f\u4f5c\u7684\u4ea4\u4ed8\u7269\u3002\u672c\u6587\u4ece\u5b9e\u6218\u89d2\u5ea6\uff0c\u7cfb\u7edf\u8bb2\u89e3ITSMS\u7b2c\u4e09\u65b9\u5ba1\u6838\u7684\u7b56\u5212\u601d\u8def\u3001\u73b0\u573a\u6280\u5de7\u3001\u5e38\u89c1\u4e0d\u7b26\u5408\u9879\uff0c\u4ee5\u53ca\u4e0eISO 9001\/27001\u6574\u5408\u5ba1\u6838\u7684\u65b9\u6cd5\u3002<\/p>\n

\u4e00\u3001ITSMS\u5ba1\u6838\u7b56\u5212\u7684\u7279\u6b8a\u6027<\/h2>\n

\u670d\u52a1\u662f\u65e0\u5f62\u7684\u2014\u2014\u5982\u4f55”\u770b\u89c1”\u670d\u52a1\uff1f<\/h3>\n

\u4e0e\u5ba1\u6838\u5236\u9020\u4e1a\uff08\u770b\u4ea7\u54c1\uff09\u4e0d\u540c\uff0cITSMS\u5ba1\u6838\u5458\u5fc5\u987b\u5b66\u4f1a”\u900f\u8fc7\u7cfb\u7edf\u770b\u670d\u52a1”\u3002\u6838\u5fc3\u65b9\u6cd5\u662f\uff1a\u4ee5SLA\u4e3a\u4e3b\u7ebf\uff0c\u6cbf\u670d\u52a1\u751f\u547d\u5468\u671f\u8ffd\u6eaf\u8bc1\u636e<\/strong>\u3002<\/p>\n\n\n\n\n\n\n\n
\u670d\u52a1\u751f\u547d\u5468\u671f\u9636\u6bb5<\/th>\n\u5bf9\u5e9420000-1\u6761\u6b3e<\/th>\n\u5ba1\u6838\u53d6\u8bc1\u65b9\u6cd5<\/th>\n<\/tr>\n<\/thead>\n
\u670d\u52a1\u8bbe\u8ba1\u4e0e\u8f6c\u6362<\/td>\n8.2\u670d\u52a1\u7ec4\u5408\u30018.3\u5173\u7cfb\u4e0e\u534f\u8bae<\/td>\n\u67e5\u670d\u52a1\u76ee\u5f55\u3001SLA\u6a21\u677f\u3001\u65b0\u670d\u52a1\u4e0a\u7ebf\u8bc4\u5ba1\u8bb0\u5f55<\/td>\n<\/tr>\n
\u670d\u52a1\u4ea4\u4ed8\u8fd0\u884c<\/td>\n8.5\u89e3\u51b3\u30018.6\u670d\u52a1\u4fdd\u969c\u30018.7\u670d\u52a1\u4ea4\u4ed8<\/td>\n\u67e5\u4e8b\u4ef6\u8bb0\u5f55\u3001\u53ef\u7528\u6027\u62a5\u544a\u3001SLA\u8fbe\u6210\u7387\u62a5\u8868<\/td>\n<\/tr>\n
\u670d\u52a1\u6301\u7eed\u6539\u8fdb<\/td>\n9.1\u76d1\u89c6\u6d4b\u91cf\u300110.2\u6301\u7eed\u6539\u8fdb<\/td>\n\u67e5\u670d\u52a1\u6539\u8fdb\u63aa\u65bd\u3001\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u7ed3\u679c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u591a\u573a\u6240\u5ba1\u6838\u7684\u7b56\u5212<\/h3>\n

ITSMS\u7ecf\u5e38\u51fa\u73b0”\u670d\u52a1\u63d0\u4f9b\u573a\u6240”\u4e0e”\u8ba4\u8bc1\u8303\u56f4”\u4e0d\u4e00\u81f4\u7684\u60c5\u51b5\uff08\u5982\u4e91\u670d\u52a1\u5546\u3001IT\u5916\u5305\u5546\uff09\u3002\u5ba1\u6838\u7b56\u5212\u65f6\u5fc5\u987b\u660e\u786e\uff1a<\/p>\n

    \n
  1. \u7269\u7406\u573a\u6240\u6e05\u5355<\/strong>\uff1a\u6240\u6709\u53c2\u4e0e\u670d\u52a1\u4ea4\u4ed8\u7684\u5730\u70b9\uff08\u6570\u636e\u4e2d\u5fc3\u3001\u5907\u63f4\u4e2d\u5fc3\u3001\u670d\u52a1\u53f0\uff09<\/li>\n
  2. \u8fdc\u7a0b\u652f\u6301<\/strong>\uff1a\u8fdc\u7a0b\u8fd0\u7ef4\u56e2\u961f\u662f\u5426\u7eb3\u5165\u5ba1\u6838\u8303\u56f4\uff1f<\/li>\n
  3. \u4e91\u670d\u52a1\u7279\u6b8a\u60c5\u5f62<\/strong>\uff1a\u6570\u636e\u4e2d\u5fc3\u7531\u7b2c\u4e09\u65b9\u63d0\u4f9b\u65f6\uff0c\u662f\u5426\u901a\u8fc7\u4f9b\u5e94\u5546\u5ba1\u6838\u8986\u76d6\u4e86\uff1f<\/li>\n<\/ol>\n
    \n

    \u26a0\ufe0f \u5ba1\u6838\u7b56\u5212\u9677\u9631<\/strong>
    \n\u8303\u56f4\u5199\u7684\u662f”\u5317\u4eac\u5e02XX\u516c\u53f8IT\u670d\u52a1”\uff0c\u4f46\u5b9e\u9645\u670d\u52a1\u4ea4\u4ed8\u56e2\u961f\u5728\u6210\u90fd\u2014\u2014\u5982\u679c\u6210\u90fd\u56e2\u961f\u672a\u88ab\u7eb3\u5165\u5ba1\u6838\u8303\u56f4\uff0c\u8fd9\u662f\u8303\u56f4\u5b9a\u4e49\u7684\u4e25\u91cd\u7f3a\u9677\uff0c\u5fc5\u987b\u5728\u7b2c\u4e00\u9636\u6bb5\u63d0\u51fa\u3002<\/p>\n<\/blockquote>\n

    \u4e8c\u3001\u73b0\u573a\u5ba1\u6838\u6838\u5fc3\u6280\u5de7<\/h2>\n

    \u6280\u5de71\uff1a\u4eceSLA\u62a5\u544a\u5165\u624b<\/h3>\n

    SLA\u62a5\u544a\u662fITSMS\u5ba1\u6838\u4e2d\u6700\u9ad8\u6548\u7684”\u5165\u53e3\u6587\u4ef6”\u2014\u2014\u5b83\u8fde\u63a5\u4e86\u7b2c6\u7ae0\uff08\u76ee\u6807\uff09\u3001\u7b2c7\u7ae0\uff08\u8d44\u6e90\u80fd\u529b\uff09\u3001\u7b2c8\u7ae0\uff08\u8fd0\u884c\uff09\u548c\u7b2c9\u7ae0\uff08\u7ee9\u6548\u8bc4\u4ef7\uff09\u3002<\/p>\n

    \u5ba1\u6838\u63d0\u95ee\u94fe\uff1a<\/strong>
    \n1. “\u8bf7\u5c55\u793a\u4e0a\u6708\u7684SLA\u62a5\u544a” \u2192 \u770b\u62a5\u544a\u7ed3\u6784\u662f\u5426\u5b8c\u6574
    \n2. “\u53ef\u7528\u602799.9%\uff0c\u662f\u5982\u4f55\u6d4b\u91cf\u7684\uff1f\u6570\u636e\u6765\u6e90\u662f\u4ec0\u4e48\u7cfb\u7edf\uff1f” \u2192 \u9a8c\u8bc19.1\u76d1\u89c6\u6d4b\u91cf
    \n3. “\u4e0a\u4e2a\u6708\u67093\u6b21\u8d85\u65f6\uff0c\u539f\u56e0\u662f\u4ec0\u4e48\uff1f\u6709\u6ca1\u6709\u7ea0\u6b63\u63aa\u65bd\uff1f” \u2192 \u9a8c\u8bc110.1\u4e0d\u7b26\u5408\u7ba1\u7406
    \n4. “\u8fd9\u4e2aSLA\u6307\u6807\u662f\u8c01\u5b9a\u4e49\u7684\uff1f\u6700\u8fd1\u4e00\u6b21\u8bc4\u5ba1\u662f\u4ec0\u4e48\u65f6\u5019\uff1f” \u2192 \u9a8c\u8bc16.2\u76ee\u6807\u7ba1\u7406<\/p>\n

    \u6280\u5de72\uff1a\u4e8b\u4ef6\u8bb0\u5f55\u7684”\u4e09\u6bb5\u5f0f”\u8ffd\u6eaf<\/h3>\n

    \u62bd\u67e5\u4e8b\u4ef6\u8bb0\u5f55\u65f6\uff0c\u4e0d\u8981\u53ea\u770b”\u6709\u6ca1\u6709\u5173\u95ed”\uff0c\u800c\u8981\u6cbf\u4e09\u6b65\u8ffd\u6eaf\uff1a<\/p>\n

    \u4e8b\u4ef6\u8bb0\u5f55 \u2192 \u5206\u7c7b\u662f\u5426\u6b63\u786e\uff1f \u2192 \u54cd\u5e94\u662f\u5426\u5728SLA\u5185\uff1f \u2192 \u6839\u56e0\u5206\u6790\u662f\u5426\u5230\u4f4d\uff1f\n<\/code><\/pre>\n
    \u62bd\u6837\u5efa\u8bae\uff1a<\/strong> \u81f3\u5c11\u62bd\u53d65\u4e2a\u4e8b\u4ef6\uff08\u542b1\u4e2aP1\u30012\u4e2aP2\u30012\u4e2aP3\uff09\uff0c\u8986\u76d6\u4e0d\u540c\u670d\u52a1\u7c7b\u578b\u3002<\/p>\n
    \u6280\u5de73\uff1a\u53d8\u66f4\u7ba1\u7406\u7684”\u5047\u7d27\u6025”\u8bc6\u522b<\/h3>\n
    20000-1\u8981\u6c42\u6240\u6709\u53d8\u66f4\uff08\u5305\u62ec\u7d27\u6025\u53d8\u66f4\uff09\u90fd\u5fc5\u987b\u6709\u8bb0\u5f55\u548c\u8bc4\u5ba1\u3002\u73b0\u573a\u5e38\u89c1\u95ee\u9898\u662f\uff1a\u6240\u6709\u53d8\u66f4\u90fd\u8d70”\u7d27\u6025\u53d8\u66f4”\u901a\u9053<\/strong>\u3002<\/p>\n
    \u8bc6\u522b\u65b9\u6cd5\uff1a<\/strong> \u7edf\u8ba1\u8fc7\u53bb3\u4e2a\u6708\u7684\u53d8\u66f4\u8bb0\u5f55\uff0c\u5982\u679c\u7d27\u6025\u53d8\u66f4\u5360\u6bd4\u8d85\u8fc730%\uff0c\u57fa\u672c\u53ef\u4ee5\u5224\u5b9a\u53d8\u66f4\u5206\u7c7b\u5931\u63a7\u3002<\/p>\n
    \u4e09\u3001\u5e38\u89c1\u4e0d\u7b26\u5408\u9879\u56fe\u8c31<\/h2>\n
    \u9ad8\u9891\u4e0d\u7b26\u5408\u9879TOP 5<\/h3>\n\n\n\n\n\n\n\n\n\n
    \u6392\u540d<\/th>\n\u4e0d\u7b26\u5408\u9879\u63cf\u8ff0<\/th>\n\u5bf9\u5e94\u6761\u6b3e<\/th>\n\u6574\u6539\u65b9\u5411<\/th>\n<\/tr>\n<\/thead>\n
    1<\/td>\nSLA\u672a\u8fbe\u6807\uff0c\u65e0\u7ea0\u6b63\u63aa\u65bd\u8bb0\u5f55<\/td>\n8.7\u670d\u52a1\u4ea4\u4ed8\u300110.1<\/td>\n\u5efa\u7acbSLA\u672a\u8fbe\u6807\u7684\u6539\u8fdb\u884c\u52a8\u6d41\u7a0b<\/td>\n<\/tr>\n
    2<\/td>\n\u7d27\u6025\u53d8\u66f4\u65e0\u4e8b\u540e\u8bc4\u5ba1<\/td>\n8.1\u8fd0\u884c\u7b56\u5212\u4e0e\u63a7\u5236<\/td>\n\u5f3a\u5236\u8981\u6c42\u7d27\u6025\u53d8\u66f424\u5c0f\u65f6\u5185\u8865\u5145\u8bc4\u5ba1<\/td>\n<\/tr>\n
    3<\/td>\n\u670d\u52a1\u76ee\u5f55\u4e0d\u5b8c\u6574\uff0c\u5b58\u5728\u5f71\u5b50IT<\/td>\n8.2\u670d\u52a1\u7ec4\u5408<\/td>\n\u5168\u9762\u68b3\u7406IT\u670d\u52a1\uff0c\u7eb3\u5165SMS\u8303\u56f4<\/td>\n<\/tr>\n
    4<\/td>\n\u5185\u5ba1\u672a\u8986\u76d6\u6240\u6709\u6838\u5fc3\u670d\u52a1<\/td>\n9.2\u5185\u90e8\u5ba1\u6838<\/td>\n\u4fee\u8ba2\u5185\u5ba1\u65b9\u6848\uff0c\u6309\u670d\u52a1\u800c\u975e\u90e8\u95e8\u7b56\u5212<\/td>\n<\/tr>\n
    5<\/td>\n\u6700\u9ad8\u7ba1\u7406\u8005\u672a\u53c2\u4e0e\u7ba1\u7406\u8bc4\u5ba1<\/td>\n9.3\u7ba1\u7406\u8bc4\u5ba1\u30015.1\u9886\u5bfc\u529b<\/td>\n\u5efa\u7acb\u6700\u9ad8\u7ba1\u7406\u8005\u53c2\u4e0eSMS\u6d3b\u52a8\u7684\u4e66\u9762\u8bb0\u5f55<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    \u5178\u578b\u4e0d\u7b26\u5408\u9879\u6848\u4f8b<\/h3>\n
    \u6848\u4f8b1\uff1aSLA\u6307\u6807\u4e0d\u53ef\u6d4b\u91cf<\/strong>
    \n– \u53d1\u73b0\uff1a<\/strong> \u67d0SLA\u4e2d\u5199”\u53ca\u65f6\u54cd\u5e94\u5ba2\u6237\u8bf7\u6c42”\uff0c\u672a\u5b9a\u4e49”\u53ca\u65f6”\u7684\u5177\u4f53\u65f6\u9650\u3002
    \n– \u6761\u6b3e\uff1a<\/strong> 8.3.2\uff08\u670d\u52a1\u7ea7\u522b\u534f\u8bae\uff09\u30016.2\uff08\u53ef\u6d4b\u91cf\u7684\u76ee\u6807\uff09
    \n– \u7ea0\u6b63\u63aa\u65bd\uff1a<\/strong> \u91cd\u65b0\u5b9a\u4e49SLA\u6307\u6807\uff0c\u5c06”\u53ca\u65f6\u54cd\u5e94”\u6539\u4e3a”\u5de5\u4f5c\u65f6\u95f42\u5c0f\u65f6\u5185\u54cd\u5e94”\u3002<\/p>\n
    \u6848\u4f8b2\uff1a\u4f9b\u5e94\u5546\u7ba1\u7406\u7f3a\u5931<\/strong>
    \n– \u53d1\u73b0\uff1a<\/strong> \u6838\u5fc3\u4e91\u670d\u52a1\u7531AWS\u63d0\u4f9b\uff0c\u4f46\u7ec4\u7ec7\u672a\u5bf9AWS\u8fdb\u884c\u4efb\u4f55\u4f9b\u5e94\u5546\u8bc4\u4ef7\u3002
    \n– \u6761\u6b3e\uff1a<\/strong> 8.4\u4f9b\u7ed9\u4e0e\u9700\u6c42\u30018.3.3\uff08\u4f9b\u5e94\u5546\u534f\u8bae\uff09
    \n– \u7ea0\u6b63\u63aa\u65bd\uff1a<\/strong> \u5efa\u7acb\u4e91\u670d\u52a1\u5546\u5e74\u5ea6\u8bc4\u4ef7\u6d41\u7a0b\uff0c\u5c06SLA\u8981\u6c42\u5199\u5165\u4f9b\u5e94\u5546\u5408\u540c\u3002<\/p>\n
    \u56db\u3001ITSMS\u4e0eISO 9001\/27001\u6574\u5408\u5ba1\u6838<\/h2>\n
    \u6574\u5408\u7684\u53ef\u884c\u6027<\/h3>\n
    20000-1:2018\u4e0eISO 9001:2015\u3001ISO 27001:2022\u6709\u76f8\u5f53\u7a0b\u5ea6\u7684\u91cd\u53e0\uff0c\u53ef\u4ee5\u6574\u5408\u5ba1\u6838\uff1a<\/p>\n\n\n\n\n\n\n\n\n\n
    \u6574\u5408\u70b9<\/th>\n20000-1\u6761\u6b3e<\/th>\n9001\u6761\u6b3e<\/th>\n27001\u6761\u6b3e<\/th>\n<\/tr>\n<\/thead>\n
    \u9886\u5bfc\u529b<\/td>\n\u7b2c5\u7ae0<\/td>\n\u7b2c5\u7ae0<\/td>\n\u7b2c5\u7ae0<\/td>\n<\/tr>\n
    \u7b56\u5212\uff08\u98ce\u9669\uff09<\/td>\n6.1<\/td>\n6.1<\/td>\n\u7b2c6\u7ae0<\/td>\n<\/tr>\n
    \u80fd\u529b\u610f\u8bc6<\/td>\n7.2\u30017.3<\/td>\n7.2\u30017.3<\/td>\nA.7.2\u3001A.7.3<\/td>\n<\/tr>\n
    \u5185\u5ba1\u7ba1\u8bc4<\/td>\n9.2\u30019.3<\/td>\n9.2\u30019.3<\/td>\n9.2\u30019.3<\/td>\n<\/tr>\n
    \u6301\u7eed\u6539\u8fdb<\/td>\n\u7b2c10\u7ae0<\/td>\n\u7b2c10\u7ae0<\/td>\n\u7b2c10\u7ae0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    \u4e0d\u80fd\u5408\u5e76\u7684\u6761\u6b3e<\/h3>\n\n\n\n\n\n\n\n\n
    20000-1\u72ec\u6709\u6761\u6b3e<\/th>\n\u8bf4\u660e<\/th>\n<\/tr>\n<\/thead>\n
    8.2\u670d\u52a1\u7ec4\u5408<\/td>\n9001\/27001\u65e0\u5bf9\u5e94\u6982\u5ff5<\/td>\n<\/tr>\n
    8.3\u5173\u7cfb\u4e0e\u534f\u8bae<\/td>\nSLA\/OLA\/UC\u662fITSMS\u7279\u6709<\/td>\n<\/tr>\n
    8.5\u89e3\u51b3\u8fc7\u7a0b<\/td>\n\u4e8b\u4ef6\u7ba1\u7406\u662fITSMS\u6838\u5fc3\uff0c9001\u4ec5\u95f4\u63a5\u6d89\u53ca<\/td>\n<\/tr>\n
    8.6\u670d\u52a1\u4fdd\u969c<\/td>\n\u53ef\u7528\u6027\/\u5bb9\u91cf\/\u8fde\u7eed\u6027\u7ba1\u7406\uff0c\u867d\u6709\u91cd\u53e0\u4f46\u4fa7\u91cd\u70b9\u4e0d\u540c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    \u6574\u5408\u5ba1\u6838\u7b56\u5212\u5efa\u8bae<\/h3>\n
      \n
    1. \u5ba1\u6838\u7ec4\u6784\u6210\uff1a<\/strong> \u5fc5\u987b\u5305\u542bITSMS\u4e13\u4e1a\u5ba1\u6838\u5458\uff08\u719f\u6089ITIL\/\u670d\u52a1\u7ba1\u7406\uff09\uff0c\u4e0d\u80fd\u53ea\u7528QMS\u6216ISMS\u5ba1\u6838\u5458\u4ee3\u66ff<\/li>\n
    2. \u5ba1\u6838\u987a\u5e8f\uff1a<\/strong> \u5148\u5ba1\u516c\u5171\u6761\u6b3e\uff08\u7b2c4\u30015\u30017\u30019\u300110\u7ae0\uff09\uff0c\u518d\u5206\u522b\u5ba1\u4e13\u4e1a\u6761\u6b3e<\/li>\n
    3. \u68c0\u67e5\u8868\u8bbe\u8ba1\uff1a<\/strong> \u540c\u4e00\u5f20\u68c0\u67e5\u8868\u6807\u6ce8\u4e09\u4e2a\u6807\u51c6\u7684\u6761\u6b3e\u53f7\uff0c\u907f\u514d\u91cd\u590d\u63d0\u95ee<\/li>\n<\/ol>\n
      \u4e94\u3001\u5ba1\u6838\u62a5\u544a\u7f16\u5199\u8981\u70b9<\/h2>\n
      ITSMS\u5ba1\u6838\u62a5\u544a\u5e94\u7a81\u51fa”\u670d\u52a1”\u7279\u6027\uff0c\u4e0eQMS\/ISMS\u62a5\u544a\u6709\u6240\u533a\u522b\uff1a<\/p>\n
      \u62a5\u544a\u5e94\u5305\u542b\u7684\u7279\u6b8a\u5185\u5bb9\uff1a<\/strong>
      \n1. \u670d\u52a1\u76ee\u5f55\u4e0e\u8303\u56f4\u7684\u7b26\u5408\u6027\u7ed3\u8bba
      \n2. SLA\u8fbe\u6210\u60c5\u51b5\u7edf\u8ba1\u5206\u6790
      \n3. \u4e8b\u4ef6\u7ba1\u7406\u6709\u6548\u6027\u7684\u8bc4\u4ef7
      \n4. \u670d\u52a1\u8fde\u7eed\u6027\u4e0e\u53ef\u7528\u6027\u4fdd\u969c\u80fd\u529b\u7684\u8bc4\u4f30
      \n5. \u4e91\u670d\u52a1\/\u5916\u5305\u670d\u52a1\u7684\u98ce\u9669\u63a7\u5236\u8bc4\u4ef7<\/p>\n
      \u5178\u578b\u7ed3\u8bba\u8868\u8ff0\uff1a<\/strong><\/p>\n
      \n
      “\u7ecf\u5ba1\u6838\uff0c\u8be5\u7ec4\u7ec7\u7684\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u57fa\u672c\u7b26\u5408ISO\/IEC 20000-1:2018\u8981\u6c42\uff0c\u670d\u52a1\u4ea4\u4ed8\u8fc7\u7a0b\u603b\u4f53\u53d7\u63a7\u3002\u4e3b\u8981\u5f85\u6539\u8fdb\u9879\u5305\u62ec\uff1aSLA\u6307\u6807\u4f53\u7cfb\u9700\u8981\u8fdb\u4e00\u6b65\u5b8c\u5584\uff08\u90e8\u5206\u6307\u6807\u4e0d\u53ef\u6d4b\u91cf\uff09\uff0c\u4e8b\u4ef6\u7ba1\u7406\u7684\u6839\u56e0\u5206\u6790\u6df1\u5ea6\u4e0d\u8db3\u3002\u5efa\u8bae\u7ec4\u7ec7\u5728\u4e0b\u6b21\u76d1\u7763\u5ba1\u6838\u524d\u5b8c\u6210\u6574\u6539\u3002”<\/p>\n<\/blockquote>\n
      \n
      \u4ece\u5ba1\u6838\u5458\u7684\u6301\u7eed\u6210\u957f\u89d2\u5ea6\u6765\u770b\uff0c\u6bcf\u5b8c\u6210\u4e00\u6b21\u5ba1\u6838\u90fd\u5e94\u5f53\u8fdb\u884c\u81ea\u6211\u590d\u76d8\uff1a\u8fd9\u6b21\u5ba1\u6838\u4e2d\u54ea\u4e9b\u73af\u8282\u505a\u5f97\u597d\uff1f\u54ea\u4e9b\u95ee\u9898\u95ee\u5f97\u4e0d\u591f\u6df1\u5165\uff1f\u54ea\u6761\u8bc1\u636e\u6536\u96c6\u5f97\u4e0d\u5145\u5206\uff1f\u5c06\u590d\u76d8\u7ed3\u679c\u8bb0\u5f55\u4e0b\u6765\uff0c\u5f62\u6210\u81ea\u5df1\u7684\u5ba1\u6838\u6848\u4f8b\u5e93\u3002\u4e45\u800c\u4e45\u4e4b\uff0c\u4f60\u4f1a\u5f62\u6210\u4e00\u5957\u72ec\u7279\u7684\u5ba1\u6838\u65b9\u6cd5\u8bba\u548c\u5224\u65ad\u76f4\u89c9\u3002\u5ba1\u6838\u662f\u4e00\u9879\u5b9e\u8df5\u6027\u6781\u5f3a\u7684\u5de5\u4f5c\uff0c\u7406\u8bba\u77e5\u8bc6\u53ea\u662f\u57fa\u7840\uff0c\u771f\u6b63\u7684\u6210\u957f\u6765\u81ea\u6bcf\u4e00\u6b21\u73b0\u573a\u5ba1\u6838\u7684\u79ef\u7d2f\u3002\u65e0\u8bba\u662f\u8d28\u91cf\u7ba1\u7406\u8fd8\u662f\u4fe1\u606f\u5b89\u5168\u9886\u57df\u7684\u5ba1\u6838\u5458\uff0c\u575a\u6301\u5b66\u4e60\u548c\u5b9e\u8df5\u6c38\u8fdc\u662f\u63d0\u5347\u4e13\u4e1a\u80fd\u529b\u7684\u4e0d\u4e8c\u6cd5\u95e8\u3002\u5e0c\u671b\u672c\u6587\u7684\u5206\u4eab\u80fd\u591f\u5bf9\u6b63\u5728\u5b66\u4e60\u548c\u4ece\u4e8b\u5ba1\u6838\u5de5\u4f5c\u7684\u540c\u884c\u6709\u6240\u5e2e\u52a9\u3002\u5728\u5b9e\u9645\u5de5\u4f5c\u4e2d\u9047\u5230\u7591\u96be\u95ee\u9898\u65f6\uff0c\u4e0d\u59a8\u56de\u5230\u6807\u51c6\u539f\u6587\uff0c\u5bf9\u7167\u672c\u6587\u68b3\u7406\u7684\u8981\u70b9\u9010\u4e00\u6392\u67e5\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"
      \u5f15\u8a00 ISO\/IEC 20000-1:2018 \u7b2c\u4e09\u65b9\u5ba1\u6838\u4e0e\u5176\u4ed6\u7ba1\u7406\u4f53\u7cfb\u5ba1\u6838\u6700\u5927\u7684\u4e0d\u540c\u5728\u4e8e\uff1a\u5ba1\u6838\u5bf9\u8c61\u4e0d\u662f&#8 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[28,23,22,29,31,30,24],"class_list":["post-93","post","type-post","status-publish","format-standard","hentry","category-iso","tag-iso-20000-1","tag-iso-27001","tag-iso-9001","tag-itsms","tag-31","tag-30","tag-24"],"_links":{"self":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/posts\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=93"}],"version-history":[{"count":0,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/posts\/93\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=93"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=93"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}