{"id":91,"date":"2026-05-31T07:37:29","date_gmt":"2026-05-31T07:37:29","guid":{"rendered":"https:\/\/blog.joezhou.top\/iso-20000-1-2018-9-10\/"},"modified":"2026-05-31T07:37:29","modified_gmt":"2026-05-31T07:37:29","slug":"iso-20000-1-2018-9-10","status":"publish","type":"post","link":"https:\/\/www.joezhou.top\/?p=91","title":{"rendered":"ISO 20000-1:2018 \u7b2c9-10\u7ae0\u2014\u2014\u7ee9\u6548\u8bc4\u4ef7\u4e0e\u6539\u8fdb\u5ba1\u6838\u8981\u70b9"},"content":{"rendered":"

\u5f15\u8a00<\/h2>\n

ISO\/IEC 20000-1:2018 \u7b2c9\u7ae0\uff08\u7ee9\u6548\u8bc4\u4ef7\uff09\u548c\u7b2c10\u7ae0\uff08\u6539\u8fdb\uff09\u662f\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\uff08SMS\uff09\u95ed\u73af\u7ba1\u7406\u7684\u6536\u5c3e\u73af\u8282\uff0c\u4e5f\u662f\u7b2c\u4e09\u65b9\u5ba1\u6838\u4e2d\u6700\u5bb9\u6613\u53d1\u73b0”\u4f53\u7cfb\u4e24\u5f20\u76ae”\u95ee\u9898\u7684\u7ae0\u8282\u3002\u7ee9\u6548\u8bc4\u4ef7\u68c0\u9a8c\u7684\u662f”\u7ec4\u7ec7\u662f\u5426\u771f\u7684\u5728\u770b\u6570\u636e”\uff0c\u6539\u8fdb\u68c0\u9a8c\u7684\u662f”\u53d1\u73b0\u95ee\u9898\u540e\u662f\u5426\u771f\u7684\u5728\u6539”\u3002\u4e24\u8005\u5171\u540c\u51b3\u5b9a\u4e86\u4e00\u4e2aITSMS\u662f\u5426\u771f\u6b63\u6709\u6548\u3002<\/p>\n

\u4e00\u3001\u7b2c9\u7ae0\u6574\u4f53\u6846\u67b6<\/h2>\n

\u7b2c9\u7ae0\u7531\u4e09\u4e2a\u6838\u5fc3\u8fc7\u7a0b\u7ec4\u6210\uff0c\u5ba1\u6838\u5458\u5728\u73b0\u573a\u5e94\u6309”\u6570\u636e\u2192\u5206\u6790\u2192\u8bc4\u5ba1”\u7684\u903b\u8f91\u94fe\u8ffd\u6eaf\uff1a<\/p>\n\n\n\n\n\n\n\n
\u6761\u6b3e<\/th>\n\u8fc7\u7a0b<\/th>\n\u5ba1\u6838\u6838\u5fc3\u95ee\u9898<\/th>\n<\/tr>\n<\/thead>\n
9.1<\/td>\n\u76d1\u89c6\u3001\u6d4b\u91cf\u3001\u5206\u6790\u548c\u8bc4\u4ef7<\/td>\n\u6570\u636e\u662f\u5426\u771f\u5b9e\uff1f\u662f\u5426\u7528\u6765\u505a\u51b3\u7b56\uff1f<\/td>\n<\/tr>\n
9.2<\/td>\n\u5185\u90e8\u5ba1\u6838<\/td>\n\u5185\u5ba1\u662f\u5426\u72ec\u7acb\uff1f\u662f\u5426\u53d1\u73b0\u95ee\u9898\uff1f<\/td>\n<\/tr>\n
9.3<\/td>\n\u7ba1\u7406\u8bc4\u5ba1<\/td>\n\u6700\u9ad8\u7ba1\u7406\u8005\u662f\u5426\u771f\u7684\u5728\u8bc4\u5ba1\uff1f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u4e8c\u30019.1 \u76d1\u89c6\u3001\u6d4b\u91cf\u3001\u5206\u6790\u548c\u8bc4\u4ef7<\/h2>\n

\u76d1\u89c6\u548c\u6d4b\u91cf\u4ec0\u4e48\uff1f<\/h3>\n

20000-1\u5e76\u672a\u89c4\u5b9a\u5177\u4f53\u6307\u6807\uff0c\u800c\u662f\u8981\u6c42\u7ec4\u7ec7\u81ea\u884c\u786e\u5b9a<\/strong>\u9700\u8981\u76d1\u89c6\u548c\u6d4b\u91cf\u7684\u5185\u5bb9\uff0c\u5e76\u4e0e\u670d\u52a1\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002\u5ba1\u6838\u5458\u5e94\u91cd\u70b9\u68c0\u67e5\uff1a<\/p>\n

    \n
  • \u76d1\u89c6\u6d4b\u91cf\u5185\u5bb9\u4e0e\u7b2c6.2\u6761\u7684\u670d\u52a1\u76ee\u6807\u662f\u5426\u4e00\u4e00\u5bf9\u5e94\uff1f<\/li>\n
  • \u6d4b\u91cf\u65b9\u6cd5\u662f\u5426\u6807\u51c6\u5316\uff08\u540c\u4e00\u6307\u6807\u5728\u4e0d\u540c\u56e2\u961f\u662f\u5426\u6709\u7edf\u4e00\u53e3\u5f84\uff09\uff1f<\/li>\n
  • \u6d4b\u91cf\u7ed3\u679c\u662f\u5426\u5f62\u6210\u8bb0\u5f55\u5e76\u53ef\u8ffd\u6eaf\uff1f<\/li>\n<\/ul>\n

    \u5178\u578b\u5ba1\u6838\u63d0\u95ee\uff1a<\/strong><\/p>\n

    \n

    “\u8bf7\u5c55\u793a\u8fc7\u53bb3\u4e2a\u6708\u7684\u670d\u52a1\u53ef\u7528\u6027\u6570\u636e\uff0c\u6d4b\u91cf\u53e3\u5f84\u662f\u4ec0\u4e48\uff1f\u6570\u636e\u6765\u6e90\u662f\u4ec0\u4e48\u7cfb\u7edf\uff1f”<\/p>\n<\/blockquote>\n

    \u5206\u6790\u548c\u8bc4\u4ef7<\/h3>\n

    \u6570\u636e\u672c\u8eab\u4e0d\u662f\u76ee\u7684\uff0c\u7ec4\u7ec7\u5fc5\u987b\u5206\u6790<\/strong>\u76d1\u89c6\u548c\u6d4b\u91cf\u7ed3\u679c\uff0c\u5e76\u8bc4\u4ef7<\/strong>\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u7684\u7ee9\u6548\u548c\u6709\u6548\u6027\u3002\u8fd9\u662f9.1\u6700\u5bb9\u6613\u4e0d\u8fbe\u6807\u7684\u5730\u65b9\u3002<\/p>\n

    \u6709\u6548\u8bc1\u636e\u94fe\uff1a<\/strong><\/p>\n

    \u539f\u59cb\u76d1\u6d4b\u6570\u636e \u2192 \u5206\u6790\u62a5\u8868\uff08\u8d8b\u52bf\u56fe\/\u5bf9\u6bd4\u8868\uff09 \u2192 \u8bc4\u4ef7\u7ed3\u8bba\uff08\u4f1a\u8bae\u8bb0\u5f55\/\u90ae\u4ef6\u786e\u8ba4\uff09 \u2192 \u6539\u8fdb\u884c\u52a8\n<\/code><\/pre>\n
    \u5982\u679c\u5ba1\u6838\u5458\u770b\u5230”\u6570\u636e\u6709\uff0c\u4f46\u6ca1\u6709\u5206\u6790”\uff0c\u6216\u8005”\u6709\u5206\u6790\uff0c\u4f46\u6ca1\u6709\u57fa\u4e8e\u5206\u6790\u505a\u4efb\u4f55\u51b3\u7b56”\uff0c\u8fd9\u5c31\u662f\u5178\u578b\u76849.1\u4e0d\u7b26\u5408\u9879\u3002<\/p>\n
    \u4e09\u30019.2 \u5185\u90e8\u5ba1\u6838<\/h2>\n
    \u5ba1\u6838\u65b9\u6848\u7b56\u5212<\/h3>\n
    \u4e0eISO 9001\/27001\u4e00\u6837\uff0c20000-1\u8981\u6c42\u6309\u7b56\u5212\u7684\u65f6\u95f4\u95f4\u9694<\/strong>\u5b9e\u65bd\u5185\u5ba1\uff0c\u4e14\u5fc5\u987b\u5236\u5b9a\u5ba1\u6838\u65b9\u6848\uff08Audit Program\uff09<\/strong>\uff0c\u800c\u975e\u4ec5\u6709\u4e00\u4efd\u5e74\u5ea6\u8ba1\u5212\u3002<\/p>\n\n\n\n\n\n\n\n\n
    \u5ba1\u6838\u65b9\u6848\u5e94\u5305\u542b\u7684\u5185\u5bb9<\/th>\n\u5e38\u89c1\u7f3a\u5931<\/th>\n<\/tr>\n<\/thead>\n
    \u5ba1\u6838\u9891\u7387\uff08\u57fa\u4e8e\u98ce\u9669\uff09<\/td>\n\u6240\u6709\u90e8\u95e8”\u4e00\u5200\u5207”\u6bcf\u5e74\u4e00\u6b21<\/td>\n<\/tr>\n
    \u5ba1\u6838\u8303\u56f4\uff08\u8986\u76d6\u54ea\u4e9b\u670d\u52a1\/\u8fc7\u7a0b\uff09<\/td>\n\u53ea\u5ba1\u529e\u516c\u5ba4\uff0c\u4e0d\u5ba1\u6570\u636e\u4e2d\u5fc3<\/td>\n<\/tr>\n
    \u5ba1\u6838\u5458\u80fd\u529b\u8981\u6c42<\/td>\n\u672a\u660e\u786eIT\u670d\u52a1\u4e13\u4e1a\u8d44\u8d28\u8981\u6c42<\/td>\n<\/tr>\n
    \u4e0a\u6b21\u4e0d\u7b26\u5408\u9879\u7684\u9a8c\u8bc1\u5b89\u6392<\/td>\n\u65e0\u8ddf\u8e2a\u8bb0\u5f55<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    \u5185\u5ba1\u5b9e\u65bd\u8981\u70b9<\/h3>\n
    \u5ba1\u6838\u5458\u5728\u73b0\u573a\u67e5\u9605\u5185\u5ba1\u8bb0\u5f55\u65f6\uff0c\u5e94\u7279\u522b\u5173\u6ce8\uff1a<\/p>\n
      \n
    1. \u62bd\u6837\u662f\u5426\u5145\u5206<\/strong>\uff1a\u81f3\u5c11\u8986\u76d6SMS\u8303\u56f4\u5185\u7684\u6838\u5fc3\u670d\u52a1<\/li>\n
    2. \u5ba1\u6838\u53d1\u73b0\u662f\u5426\u6709\u6df1\u5ea6<\/strong>\uff1a\u662f\u5426\u53ea\u67e5\u4e86”\u6587\u4ef6\u6709\u6ca1\u6709”\uff0c\u8fd8\u662f\u67e5\u4e86”\u505a\u5f97\u597d\u4e0d\u597d”<\/li>\n
    3. \u4e0d\u7b26\u5408\u9879\u662f\u5426\u95ed\u73af<\/strong>\uff1a\u4e0a\u4e00\u6b21\u5185\u5ba1\u7684\u4e0d\u7b26\u5408\uff0c\u672c\u6b21\u662f\u5426\u5df2\u9a8c\u8bc1\u5173\u95ed<\/li>\n<\/ol>\n
      \n
      \ud83d\udca1 \u5b9e\u6218\u63d0\u793a<\/strong>
      \n20000-1\u7684\u5185\u5ba1\u53ef\u4ee5\u548c\u5176\u4ed6\u7ba1\u7406\u4f53\u7cfb\uff08\u5982ISO 9001\u3001ISO 27001\uff09\u6574\u5408\u5b9e\u65bd<\/strong>\uff0c\u4f46\u5fc5\u987b\u5728\u5185\u5ba1\u62a5\u544a\u4e2d\u660e\u786e\u533a\u5206\u5404\u4f53\u7cfb\u7684\u7b26\u5408\u6027\u7ed3\u8bba\uff0c\u4e0d\u80fd”\u4e00\u9505\u7096”\u3002<\/p>\n<\/blockquote>\n
      \u56db\u30019.3 \u7ba1\u7406\u8bc4\u5ba1<\/h2>\n
      \u7ba1\u7406\u8bc4\u5ba1\u662f\u6700\u9ad8\u7ba1\u7406\u8005\u5fc5\u987b\u4eb2\u81ea\u53c2\u4e0e\u7684\u6d3b\u52a8\uff0c\u4e0d\u80fd\u6388\u6743\u7ed9\u7ba1\u7406\u8005\u4ee3\u8868”\u66ff\u7b7e”\u3002<\/p>\n
      \u7ba1\u7406\u8bc4\u5ba1\u7684\u8f93\u5165<\/h3>\n
      20000-1:2018\u660e\u786e\u5217\u4e3e\u4e86\u7ba1\u7406\u8bc4\u5ba1\u8f93\u5165\uff0c\u5ba1\u6838\u5458\u5e94\u9010\u9879\u6838\u5bf9\uff1a<\/p>\n\n\n\n\n\n\n\n\n\n\n
      \u8f93\u5165\u9879<\/th>\n\u5ba1\u6838\u9a8c\u8bc1\u65b9\u6cd5<\/th>\n<\/tr>\n<\/thead>\n
      \u4ee5\u5f80\u7ba1\u7406\u8bc4\u5ba1\u7684\u540e\u7eed\u63aa\u65bd<\/td>\n\u67e5\u4e0a\u6b21\u4f1a\u8bae\u7684ACTION ITEM\u8ddf\u8e2a\u8868<\/td>\n<\/tr>\n
      \u4e0e\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u76f8\u5173\u7684\u5185\u5916\u90e8\u53d8\u5316<\/td>\n\u67e5\u53d8\u5316\u8bc6\u522b\u8bb0\u5f55\uff08\u5982\u65b0\u6cd5\u89c4\u3001\u65b0\u6280\u672f\u5f15\u5165\uff09<\/td>\n<\/tr>\n
      \u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u7684\u7ee9\u6548\u4fe1\u606f<\/td>\n\u67e5KPI\u62a5\u544a\u3001\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\u7ed3\u679c<\/td>\n<\/tr>\n
      \u76f8\u5173\u65b9\u7684\u53cd\u9988<\/td>\n\u67e5\u5ba2\u6237\u6295\u8bc9\u8bb0\u5f55\u3001\u4f9b\u5e94\u5546\u8bc4\u4ef7<\/td>\n<\/tr>\n
      \u98ce\u9669\u4e0e\u673a\u9047<\/td>\n\u67e5\u98ce\u9669\u8bc4\u4f30\u66f4\u65b0\u8bb0\u5f55<\/td>\n<\/tr>\n
      \u6539\u8fdb\u673a\u4f1a<\/td>\n\u67e5\u6539\u8fdb\u5efa\u8bae\u6e05\u5355<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
      \u7ba1\u7406\u8bc4\u5ba1\u7684\u8f93\u51fa<\/h3>\n
      \u7ba1\u7406\u8bc4\u5ba1\u5fc5\u987b\u8f93\u51fa\u51b3\u5b9a\u548c\u63aa\u65bd<\/strong>\uff0c\u5305\u62ec\uff1a
      \n– \u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u53ca\u5176\u8fc7\u7a0b\u7684\u6539\u8fdb\u51b3\u5b9a
      \n– \u4e0e\u670d\u52a1\u76f8\u5173\u7684\u6539\u8fdb\u51b3\u5b9a
      \n– \u8d44\u6e90\u9700\u6c42\u7684\u51b3\u5b9a<\/p>\n
      \u5e38\u89c1\u4e0d\u7b26\u5408\uff1a<\/strong> \u7ba1\u7406\u8bc4\u5ba1\u4f1a\u8bae\u7eaa\u8981\u53ea\u6709”\u8ba8\u8bba\u8bb0\u5f55”\uff0c\u6ca1\u6709\u4efb\u4f55”\u51b3\u5b9a\u548c\u63aa\u65bd”\u2014\u2014\u8fd9\u662f\u5178\u578b\u7684”\u8bc4\u5ba1\u8d70\u8fc7\u573a”\u3002<\/p>\n
      \u4e94\u3001\u7b2c10\u7ae0 \u6539\u8fdb<\/h2>\n
      10.1 \u4e0d\u7b26\u5408\u548c\u7ea0\u6b63\u63aa\u65bd<\/h3>\n
      20000-1\u5bf9\u4e0d\u7b26\u5408\u7684\u7ba1\u7406\u6d41\u7a0b\u4e0eISO 9001\/27001\u57fa\u672c\u4e00\u81f4\uff0c\u4f46\u66f4\u5f3a\u8c03\u670d\u52a1\u573a\u666f\u4e0b\u7684\u65f6\u6548\u6027<\/strong>\u3002<\/p>\n
      \u4e0d\u7b26\u5408\u5904\u7406\u6d41\u7a0b\uff1a<\/strong><\/p>\n
      \u53d1\u73b0\u4e0d\u7b26\u5408 \u2192 \u8bc4\u5ba1\u5904\u7f6e\u65b9\u5f0f \u2192 \u5b9e\u65bd\u7ea0\u6b63 \u2192 \u8bc4\u4ef7\u7ea0\u6b63\u63aa\u65bd\u6709\u6548\u6027 \u2192 \u5fc5\u8981\u65f6\u4fee\u6539SMS\u6587\u4ef6\n<\/code><\/pre>\n
      \u4e0e\u670d\u52a1\u573a\u666f\u76f8\u5173\u7684\u7279\u6b8a\u8981\u6c42\uff1a<\/strong>
      \n– \u82e5\u4e0d\u7b26\u5408\u5f71\u54cd\u6b63\u5728\u4ea4\u4ed8\u7684\u670d\u52a1<\/strong>\uff0c\u5fc5\u987b\u540c\u65f6\u542f\u52a8\u670d\u52a1\u6062\u590d\u6d41\u7a0b\uff08\u89c18.5\u89e3\u51b3\u8fc7\u7a0b\uff09
      \n– \u7ea0\u6b63\u63aa\u65bd\u5fc5\u987b\u8003\u8651\u5bf9\u5ba2\u6237\u7684\u5f71\u54cd<\/strong>\uff0c\u5fc5\u8981\u65f6\u901a\u77e5\u53d7\u5f71\u54cd\u7684\u5ba2\u6237<\/p>\n
      10.2 \u6301\u7eed\u6539\u8fdb<\/h3>\n
      \u6301\u7eed\u6539\u8fdb\u4e0d\u662f\u4e00\u53e5\u53e3\u53f7\uff0c\u7ec4\u7ec7\u5fc5\u987b\uff1a
      \n1. \u786e\u5b9a\u6539\u8fdb\u673a\u4f1a
      \n2. \u8bc4\u4ef7\u6539\u8fdb\u7684\u5fc5\u8981\u6027\u548c\u53ef\u884c\u6027
      \n3. \u5b9e\u65bd\u6539\u8fdb\u63aa\u65bd
      \n4. \u8bc4\u4ef7\u6539\u8fdb\u6548\u679c<\/p>\n
      \u5ba1\u6838\u5458\u5728\u73b0\u573a\u5e94\u68c0\u67e5\uff1a\u6539\u8fdb\u63aa\u65bd\u662f\u5426\u4e0e\u670d\u52a1\u7ee9\u6548\u6570\u636e\u5173\u8054<\/strong>\uff1f\u5982\u679c\u6539\u8fdb\u63aa\u65bd\u90fd\u662f”\u57f9\u8bad””\u6587\u4ef6\u4fee\u8ba2”\u8fd9\u7c7b\u901a\u7528\u52a8\u4f5c\uff0c\u800c\u6ca1\u6709\u9488\u5bf9\u5177\u4f53\u670d\u52a1\u95ee\u9898\u7684\u6539\u8fdb\uff0c\u8bf4\u660e\u6301\u7eed\u6539\u8fdb\u673a\u5236\u6ca1\u6709\u771f\u6b63\u8fd0\u8f6c\u3002<\/p>\n
      \u516d\u3001\u7b2c9-10\u7ae0\u8054\u5408\u5ba1\u6838\u6280\u5de7<\/h2>\n
      \u7b2c9\u7ae0\u548c\u7b2c10\u7ae0\u5728\u903b\u8f91\u4e0a\u662f\u7d27\u5bc6\u8854\u63a5\u7684\uff0c\u5efa\u8bae\u91c7\u7528\u4ee5\u4e0b\u5ba1\u6838\u8def\u5f84\uff1a<\/p>\n
      \u8def\u7ebfA\uff08\u6570\u636e\u9a71\u52a8\uff09\uff1a<\/strong><\/p>\n
      9.1\u76d1\u89c6\u6570\u636e \u2192 \u53d1\u73b0\u95ee\u9898 \u2192 10.1\u7ea0\u6b63\u63aa\u65bd \u2192 10.2\u6301\u7eed\u6539\u8fdb\n<\/code><\/pre>\n
      \u8def\u7ebfB\uff08\u8bc4\u5ba1\u9a71\u52a8\uff09\uff1a<\/strong><\/p>\n
      9.3\u7ba1\u7406\u8bc4\u5ba1\u8f93\u5165 \u2192 \u7ba1\u7406\u8bc4\u5ba1\u51b3\u5b9a \u2192 10.1\/10.2\u6539\u8fdb\u63aa\u65bd \u2192 \u4e0b\u671f9.3\u8ddf\u8e2a\n<\/code><\/pre>\n
      \u8def\u7ebfC\uff08\u5185\u5ba1\u9a71\u52a8\uff09\uff1a<\/strong><\/p>\n
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