{"id":74,"date":"2026-05-27T09:10:33","date_gmt":"2026-05-27T09:10:33","guid":{"rendered":"https:\/\/blog.joezhou.top\/iso-20000-1-2018-4-5\/"},"modified":"2026-05-27T09:10:33","modified_gmt":"2026-05-27T09:10:33","slug":"iso-20000-1-2018-4-5","status":"publish","type":"post","link":"https:\/\/www.joezhou.top\/?p=74","title":{"rendered":"ISO 20000-1:2018 \u7b2c4-5\u7ae0\u2014\u2014\u7ec4\u7ec7\u73af\u5883\u4e0e\u9886\u5bfc\u529b\u5ba1\u6838\u8981\u70b9"},"content":{"rendered":"<h2 id=\"_1\">\u5f15\u8a00<\/h2>\n<p>ISO\/IEC 20000-1:2018\u300a\u4fe1\u606f\u6280\u672f\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb \u7b2c1\u90e8\u5206\uff1a\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u8981\u6c42\u300b\u662fIT\u670d\u52a1\u7ba1\u7406\u9886\u57df\u7684\u56fd\u9645\u6807\u51c6\uff0c\u4e5f\u662fIT\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\uff08ITSMS\uff09\u8ba4\u8bc1\u7684\u552f\u4e00\u4f9d\u636e\u3002\u4e0eISO 9001\u3001ISO 27001\u4e0d\u540c\uff0c20000-1\u805a\u7126\u4e8e&#8221;\u670d\u52a1&#8221;\u8fd9\u4e00\u6838\u5fc3\u4ea4\u4ed8\u7269\uff0c\u9002\u7528\u4e8e\u4efb\u4f55\u63d0\u4f9bIT\u670d\u52a1\u7684\u7ec4\u7ec7\u2014\u2014\u65e0\u8bba\u662f\u5185\u90e8IT\u90e8\u95e8\u8fd8\u662f\u5916\u90e8\u670d\u52a1\u63d0\u4f9b\u5546\u3002<\/p>\n<p>\u4f5c\u4e3a\u7b2c\u4e09\u65b9\u5ba1\u6838\u5458\uff0c\u638c\u63e120000-1:2018\u7684\u6807\u51c6\u7ed3\u6784\u548c\u5ba1\u6838\u65b9\u6cd5\uff0c\u662f\u5f00\u5c55ITSMS\u5ba1\u6838\u7684\u57fa\u7840\u3002<\/p>\n<h2 id=\"_2\">\u4e00\u3001\u6807\u51c6\u9002\u7528\u8303\u56f4\u4e0e\u6838\u5fc3\u6982\u5ff5<\/h2>\n<p>20000-1:2018\u9002\u7528\u4e8e\u6240\u6709\u89c4\u6a21\u548c\u7c7b\u578b\u7684\u7ec4\u7ec7\uff0c\u53ea\u8981\u7ec4\u7ec7\u5e0c\u671b\u5efa\u7acb\u3001\u5b9e\u65bd\u3001\u7ef4\u62a4\u548c\u6539\u8fdb\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\uff08SMS\uff09\u3002\u6807\u51c6\u4e2d\u7684&#8221;\u670d\u52a1&#8221;\u6307\u7684\u662f&#8221;\u901a\u8fc7\u624b\u6bb5\u5b9e\u73b0\u5ba2\u6237\u4ef7\u503c\u7684\u4e00\u79cd\u624b\u6bb5&#8221;\u2014\u2014\u8fd9\u610f\u5473\u7740\u5ba1\u6838\u5458\u5728\u73b0\u573a\u4e0d\u5e94\u53ea\u5173\u6ce8\u6280\u672f\u5b9e\u73b0\uff0c\u66f4\u5e94\u5173\u6ce8<strong>\u670d\u52a1\u4ef7\u503c\u7684\u4f20\u9012\u8fc7\u7a0b<\/strong>\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u6838\u5fc3\u6982\u5ff5<\/th>\n<th>20000-1\u4e2d\u7684\u5b9a\u4e49<\/th>\n<th>\u5ba1\u6838\u5173\u6ce8\u70b9<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u670d\u52a1\uff08Service\uff09<\/td>\n<td>\u901a\u8fc7\u624b\u6bb5\u5b9e\u73b0\u5ba2\u6237\u4ef7\u503c\u7684\u4e00\u79cd\u624b\u6bb5<\/td>\n<td>\u5ba2\u6237\u662f\u5426\u8ba4\u53ef\u8be5\u4ea4\u4ed8\u7269\u4e3a&#8221;\u670d\u52a1&#8221;\uff1f<\/td>\n<\/tr>\n<tr>\n<td>\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\uff08SMS\uff09<\/td>\n<td>\u7ba1\u7406\u4f53\u7cfb\u5728\u670d\u52a1\u9886\u57df\u7684\u5e94\u7528<\/td>\n<td>SMS\u662f\u5426\u8986\u76d6\u6240\u6709\u670d\u52a1\u5168\u751f\u547d\u5468\u671f\uff1f<\/td>\n<\/tr>\n<tr>\n<td>\u670d\u52a1\u7ec4\u5408\uff08Service Portfolio\uff09<\/td>\n<td>\u7ec4\u7ec7\u63d0\u4f9b\u7684\u6240\u6709\u670d\u52a1\u76ee\u5f55<\/td>\n<td>\u662f\u5426\u6709\u5b8c\u6574\u7684\u670d\u52a1\u6e05\u5355\u5e76\u5b9a\u671f\u8bc4\u5ba1\uff1f<\/td>\n<\/tr>\n<tr>\n<td>\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA\uff09<\/td>\n<td>\u670d\u52a1\u63d0\u4f9b\u65b9\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u6b63\u5f0f\u534f\u8bae<\/td>\n<td>SLA\u6307\u6807\u662f\u5426\u53ef\u6d4b\u91cf\u3001\u53ef\u9a8c\u8bc1\uff1f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<blockquote>\n<p><strong>\ud83d\udca1 \u5ba1\u6838\u5458\u63d0\u9192<\/strong><br \/>\n20000-1\u4e0d\u8981\u6c42\u7ec4\u7ec7\u91c7\u7528\u7279\u5b9a\u7684ITSM\u5de5\u5177\u6216\u65b9\u6cd5\u8bba\uff08\u5982ITIL\uff09\uff0c\u5ba1\u6838\u5458\u4e0d\u5e94\u628aITIL\u4f5c\u4e3a\u5ba1\u6838\u51c6\u5219\uff0c\u800c\u5e94\u4e25\u683c\u4f9d\u636e20000-1\u6807\u51c6\u6761\u6b3e\u3002<\/p>\n<\/blockquote>\n<h2 id=\"4\">\u4e8c\u3001\u7b2c4\u7ae0 \u7ec4\u7ec7\u73af\u5883<\/h2>\n<p>\u7b2c4\u7ae0\u8981\u6c42\u7ec4\u7ec7\u786e\u5b9a\u4e0e\u5176\u5b97\u65e8\u76f8\u5173\u5e76\u5f71\u54cd\u5176\u5b9e\u73b0\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u9884\u671f\u7ed3\u679c\u7684\u80fd\u529b\u7684\u5916\u90e8\u548c\u5185\u90e8\u95ee\u9898\uff0c\u4ee5\u53ca\u4e0e\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u76f8\u5173\u7684\u5404\u65b9\u9700\u6c42\u548c\u671f\u671b\u3002<\/p>\n<h3 id=\"41\">4.1 \u7406\u89e3\u7ec4\u7ec7\u53ca\u5176\u73af\u5883<\/h3>\n<p>\u5ba1\u6838\u65f6\u5e94\u5173\u6ce8\uff1a\u7ec4\u7ec7\u662f\u5426\u8bc6\u522b\u4e86\u5f71\u54cd\u670d\u52a1\u4ea4\u4ed8\u7684\u5916\u90e8\u95ee\u9898\uff08\u5982\u6cd5\u5f8b\u6cd5\u89c4\u3001\u884c\u4e1a\u6807\u51c6\u3001\u6280\u672f\u53d1\u5c55\u8d8b\u52bf\uff09\u548c\u5185\u90e8\u95ee\u9898\uff08\u5982\u7ec4\u7ec7\u6587\u5316\u3001\u8d44\u6e90\u80fd\u529b\u3001\u6280\u672f\u67b6\u6784\uff09\uff1f<\/p>\n<p><strong>\u5ba1\u6838\u63d0\u95ee\u793a\u4f8b\uff1a<\/strong><br \/>\n&#8211; &#8220;\u8bf7\u4ecb\u7ecd\u8d35\u7ec4\u7ec7\u7684IT\u670d\u52a1\u6218\u7565\u4e0e\u4e1a\u52a1\u6218\u7565\u7684\u5173\u8054\uff1f&#8221;<br \/>\n&#8211; &#8220;\u54ea\u4e9b\u5916\u90e8\u56e0\u7d20\uff08\u6cd5\u89c4\u3001\u6280\u672f\u3001\u5e02\u573a\u7ade\u4e89\uff09\u5bf9\u4f60\u4eec\u7684\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u6709\u91cd\u5927\u5f71\u54cd\uff1f&#8221;<\/p>\n<p><strong>\u5178\u578b\u8bc1\u636e\uff1a<\/strong> \u7ec4\u7ec7\u73af\u5883\u5206\u6790\u62a5\u544a\u3001\u670d\u52a1\u7ba1\u7406\u653f\u7b56\u6587\u4ef6\u3001\u7ba1\u7406\u8bc4\u5ba1\u8f93\u5165\u8d44\u6599\u3002<\/p>\n<h3 id=\"42\">4.2 \u7406\u89e3\u76f8\u5173\u65b9\u7684\u9700\u6c42\u548c\u671f\u671b<\/h3>\n<p>ITSMS\u7684\u76f8\u5173\u65b9\u5305\u62ec\uff1a\u5ba2\u6237\u3001\u7528\u6237\u3001\u4f9b\u5e94\u5546\u3001\u76d1\u7ba1\u673a\u6784\u3001\u5185\u90e8\u4e1a\u52a1\u90e8\u95e8\u3002\u5ba1\u6838\u5458\u5e94\u68c0\u67e5\u7ec4\u7ec7\u662f\u5426\u8bc6\u522b\u4e86\u8fd9\u4e9b\u76f8\u5173\u65b9\u7684\u8981\u6c42\uff0c\u5e76\u5c06\u5176\u8f6c\u5316\u4e3a\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u7684\u8f93\u5165\u3002<\/p>\n<p><strong>\u5e38\u89c1\u9057\u6f0f\uff1a<\/strong> \u53ea\u8bc6\u522b\u4e86\u5ba2\u6237\u8981\u6c42\uff0c\u5ffd\u7565\u4e86\u76d1\u7ba1\u673a\u6784\uff08\u5982\u7f51\u7edc\u5b89\u5168\u6cd5\u5bf9\u65e5\u5fd7\u7559\u5b58\u7684\u8981\u6c42\uff09\u548c\u5185\u90e8\u4e1a\u52a1\u90e8\u95e8\uff08\u5982\u8d22\u52a1\u90e8\u95e8\u5bf9IT\u6210\u672c\u6838\u7b97\u7684\u8981\u6c42\uff09\u3002<\/p>\n<h3 id=\"43\">4.3 \u786e\u5b9a\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u7684\u8303\u56f4<\/h3>\n<p>\u8303\u56f4\u5b9a\u4e49\u662f\u5ba1\u6838\u7b56\u5212\u7684\u5173\u952e\u8f93\u5165\u3002\u8303\u56f4\u5e94\u660e\u786e\u8bf4\u660e\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u8986\u76d6\u7684\u670d\u52a1\u7c7b\u578b\u3001\u5ba2\u6237\u3001\u5730\u7406\u4f4d\u7f6e\u548c\u7ec4\u7ec7\u5355\u5143\u3002\u8303\u56f4\u63cf\u8ff0\u8fc7\u5bbd\uff08\u5982&#8221;\u516c\u53f8\u6240\u6709IT\u670d\u52a1&#8221;\uff09\u6216\u8fc7\u7a84\uff08\u9057\u6f0f\u5173\u952e\u670d\u52a1\uff09\u90fd\u662f\u5178\u578b\u95ee\u9898\u3002<\/p>\n<p><strong>\u5ba1\u6838\u68c0\u67e5\u70b9\uff1a<\/strong><br \/>\n| \u68c0\u67e5\u9879 | \u5224\u65ad\u6807\u51c6 |<br \/>\n| &#8212; | &#8212; |<br \/>\n| \u8303\u56f4\u662f\u5426\u5f62\u6210\u6587\u4ef6\uff1f | \u5fc5\u987b\u6709\u6b63\u5f0f\u7684SMS\u8303\u56f4\u58f0\u660e |<br \/>\n| \u8303\u56f4\u662f\u5426\u9002\u5ea6\uff1f | \u4e0d\u8fc7\u5bbd\uff08\u4e0d\u53ef\u884c\uff09\u3001\u4e0d\u8fc7\u7a84\uff08\u9057\u6f0f\u5173\u952e\u670d\u52a1\uff09 |<br \/>\n| \u8303\u56f4\u662f\u5426\u5b9a\u671f\u8bc4\u5ba1\uff1f | \u7ba1\u7406\u8bc4\u5ba1\u65f6\u5e94\u91cd\u65b0\u5ba1\u89c6\u8303\u56f4\u9002\u7528\u6027 |<br \/>\n| \u8303\u56f4\u662f\u5426\u5728\u8ba4\u8bc1\u8bc1\u4e66\u4e2d\u51c6\u786e\u4f53\u73b0\uff1f | \u4e0e\u8ba4\u8bc1\u8303\u56f4\u4e00\u81f4\uff0c\u65e0\u77db\u76fe |<\/p>\n<h3 id=\"44\">4.4 \u670d\u52a1\u7ba1\u7406\u4f53\u7cfb<\/h3>\n<p>\u7ec4\u7ec7\u5e94\u6309\u7167\u672c\u6807\u51c6\u7684\u8981\u6c42\u5efa\u7acb\u3001\u5b9e\u65bd\u3001\u7ef4\u62a4\u5e76\u6301\u7eed\u6539\u8fdb\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u3002\u8fd9\u662f20000-1\u5bf9\u7ba1\u7406\u4f53\u7cfb\u672c\u8eab\u7684\u7eb2\u9886\u6027\u8981\u6c42\uff0c\u5ba1\u6838\u5458\u5728\u5ba1\u6838\u6240\u6709\u5176\u4ed6\u6761\u6b3e\u65f6\uff0c\u90fd\u5e94\u59cb\u7ec8\u5bf9\u7167\u8fd9\u4e00\u8981\u6c42\u3002<\/p>\n<h2 id=\"5\">\u4e09\u3001\u7b2c5\u7ae0 \u9886\u5bfc\u529b<\/h2>\n<p>\u7b2c5\u7ae0\u662f20000-1:2018\u5f3a\u5316\u9886\u5bfc\u529b\u8d23\u4efb\u7684\u4f53\u73b0\uff0c\u4e0eISO 9001:2015\u548cISO 27001:2022\u7684\u9ad8\u9636\u7ed3\u6784\u4fdd\u6301\u4e00\u81f4\u3002<\/p>\n<h3 id=\"51\">5.1 \u9886\u5bfc\u529b\u548c\u627f\u8bfa<\/h3>\n<p>\u6700\u9ad8\u7ba1\u7406\u8005\u5fc5\u987b\u8bc1\u5b9e\u5bf9\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u9886\u5bfc\u529b\u4e0e\u627f\u8bfa\uff0c\u5177\u4f53\u5305\u62ec\uff1a\u5bf9SMS\u6709\u6548\u6027\u8d1f\u8d23\u3001\u786e\u4fdd\u5236\u5b9aSMS\u65b9\u9488\u3001\u786e\u4fddSMS\u8981\u6c42\u878d\u5165\u7ec4\u7ec7\u7684\u4e1a\u52a1\u8fc7\u7a0b\u3001\u4fc3\u8fdb\u6301\u7eed\u6539\u8fdb\u6587\u5316\u3002<\/p>\n<p><strong>\u73b0\u573a\u5ba1\u6838\u6280\u5de7\uff1a<\/strong> \u6700\u9ad8\u7ba1\u7406\u8005\u7684\u8bbf\u8c08\u4e0d\u5e94\u53ea\u95ee&#8221;\u65b9\u9488\u662f\u4ec0\u4e48&#8221;\uff0c\u800c\u5e94\u95ee&#8221;\u60a8\u5728SMS\u4e2d\u505a\u4e86\u54ea\u4e9b\u5177\u4f53\u51b3\u7b56\uff1f&#8221;&#8221;\u6700\u8fd1\u4e00\u6b21\u4e3aSMS\u5206\u914d\u8d44\u6e90\u662f\u5728\u4ec0\u4e48\u573a\u666f\u4e0b\uff1f&#8221;\u2014\u2014\u5982\u679c\u6700\u9ad8\u7ba1\u7406\u8005\u53ea\u80fd\u8bfb\u65b9\u9488\u6761\u6587\uff0c\u8bf4\u660e\u9886\u5bfc\u529b\u53c2\u4e0e\u4e0d\u8db3\u3002<\/p>\n<h3 id=\"52\">5.2 \u65b9\u9488<\/h3>\n<p>\u670d\u52a1\u7ba1\u7406\u65b9\u9488\u5e94\uff1a\u4e0e\u7ec4\u7ec7\u5b97\u65e8\u76f8\u9002\u5e94\u3001\u5305\u62ec\u6ee1\u8db3\u9002\u7528\u8981\u6c42\u7684\u627f\u8bfa\u3001\u5305\u62ec\u6301\u7eed\u6539\u8fdb\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u7684\u627f\u8bfa\u3001\u63d0\u4f9b\u5236\u5b9a\u670d\u52a1\u7ba1\u7406\u76ee\u6807\u7684\u6846\u67b6\u3001\u88ab\u6587\u4ef6\u5316\u5e76\u4f20\u8fbe\u3002<\/p>\n<p><strong>\u5ba1\u6838\u68c0\u67e5\u70b9\uff1a<\/strong><br \/>\n&#8211; \u65b9\u9488\u662f\u5426\u7531\u6700\u9ad8\u7ba1\u7406\u8005\u6b63\u5f0f\u6279\u51c6\u53d1\u5e03\uff1f<br \/>\n&#8211; \u65b9\u9488\u5185\u5bb9\u662f\u5426\u6db5\u76d6\u670d\u52a1\u4ea4\u4ed8\u7684\u8d28\u91cf\u3001\u5b89\u5168\u3001\u8fde\u7eed\u6027\uff1f<br \/>\n&#8211; \u662f\u5426\u5411\u6240\u6709\u76f8\u5173\u4eba\u5458\uff08\u5305\u62ec\u4f9b\u5e94\u5546\uff09\u4f20\u8fbe\uff1f<\/p>\n<h3 id=\"53\">5.3 \u7ec4\u7ec7\u89d2\u8272\u3001\u804c\u8d23\u548c\u6743\u9650<\/h3>\n<p>20000-1\u7279\u522b\u5f3a\u8c03&#8221;\u670d\u52a1\u4ea4\u4ed8\u4e2d\u6d89\u53ca\u7684\u5404\u65b9\u804c\u8d23\u5e94\u6e05\u6670\u5b9a\u4e49&#8221;\u3002\u8fd9\u5305\u62ec\u7ec4\u7ec7\u5185\u90e8\u89d2\u8272\uff08\u5982\u670d\u52a1\u4ea4\u4ed8\u7ecf\u7406\u3001\u4e8b\u4ef6\u7ecf\u7406\uff09\u548c\u5916\u90e8\u4f9b\u5e94\u5546\u89d2\u8272\u3002<\/p>\n<p><strong>\u5178\u578b\u95ee\u9898\uff1a<\/strong> \u804c\u8d23\u77e9\u9635\uff08RACI\uff09\u53ea\u8986\u76d6\u4e86\u5185\u90e8\u89d2\u8272\uff0c\u672a\u8986\u76d6\u5173\u952e\u4f9b\u5e94\u5546\u7684\u804c\u8d23\uff1b\u6216\u8005\u804c\u8d23\u5b9a\u4e49\u53ea\u5199\u5230\u90e8\u95e8\uff0c\u672a\u843d\u5b9e\u5230\u5177\u4f53\u89d2\u8272\u3002<\/p>\n<blockquote>\n<p><strong>\u26a0\ufe0f \u5e38\u89c1\u4e0d\u7b26\u5408\u9879<\/strong><br \/>\n\u6700\u9ad8\u7ba1\u7406\u8005\u672a\u80fd\u63d0\u4f9b\u8bc1\u636e\uff0c\u8bc1\u660e\u5176\u53c2\u4e0e\u4e86\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u7684\u98ce\u9669\u8bc4\u5ba1\u8fc7\u7a0b\uff085.1\uff09\u3002\u7ea0\u6b63\u63aa\u65bd\u5e94\u662f\u5efa\u7acb&#8221;\u6700\u9ad8\u7ba1\u7406\u8005\u53c2\u4e0eSMS\u6d3b\u52a8&#8221;\u7684\u4e66\u9762\u8bb0\u5f55\u8981\u6c42\uff0c\u800c\u975e\u4ec5\u8865\u5145\u4e00\u4efd\u7b7e\u5b57\u8bb0\u5f55\u3002<\/p>\n<\/blockquote>\n<h2 id=\"itsm\">\u56db\u3001\u4e0e\u5176\u4ed6ITSM\u6846\u67b6\u7684\u5173\u7cfb<\/h2>\n<p>20000-1\u662f<strong>\u8ba4\u8bc1\u6807\u51c6<\/strong>\uff0c\u89c4\u5b9a&#8221;\u5fc5\u987b\u505a\u4ec0\u4e48&#8221;\uff1bITIL\u3001COBIT\u7b49\u662f<strong>\u5b9e\u8df5\u6846\u67b6<\/strong>\uff0c\u63d0\u4f9b&#8221;\u600e\u4e48\u505a&#8221;\u7684\u6307\u5bfc\u3002\u5ba1\u6838\u5458\u5728\u73b0\u573a\u53ef\u4ee5\u53c2\u8003\u53d7\u5ba1\u6838\u65b9\u91c7\u7528\u7684ITSM\u6846\u67b6\uff0c\u4f46<strong>\u4e0d\u80fd\u628a\u6846\u67b6\u8981\u6c42\u4f5c\u4e3a\u5ba1\u6838\u51c6\u5219<\/strong>\u2014\u2014\u5ba1\u6838\u7684\u552f\u4e00\u4f9d\u636e\u662f20000-1:2018\u6807\u51c6\u672c\u8eab\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u5bf9\u6bd4\u7ef4\u5ea6<\/th>\n<th>ISO 20000-1:2018<\/th>\n<th>ITIL 4<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u6027\u8d28<\/td>\n<td>\u8ba4\u8bc1\u6807\u51c6\uff08\u5408\u89c4\u8981\u6c42\uff09<\/td>\n<td>\u6700\u4f73\u5b9e\u8df5\u6846\u67b6\uff08\u6307\u5bfc\u65b9\u6cd5\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u5f3a\u5236\u6027<\/td>\n<td>\u8ba4\u8bc1\u5ba1\u6838\u5fc5\u987b\u9075\u5b88<\/td>\n<td>\u7ec4\u7ec7\u53ef\u9009\u62e9\u6027\u91c7\u7528<\/td>\n<\/tr>\n<tr>\n<td>\u5ba1\u6838\u4f9d\u636e<\/td>\n<td>\u6807\u51c6\u6761\u6b3e<\/td>\n<td>\u4e0d\u662f\u5ba1\u6838\u4f9d\u636e<\/td>\n<\/tr>\n<tr>\n<td>\u9002\u7528\u573a\u666f<\/td>\n<td>\u7b2c\u4e09\u65b9\u8ba4\u8bc1\u3001\u5ba2\u6237\u5408\u540c\u8981\u6c42<\/td>\n<td>\u5185\u90e8\u670d\u52a1\u7ba1\u7406\u6539\u8fdb<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"_3\">\u4e94\u3001\u5ba1\u6838\u7b56\u5212\u8981\u70b9<\/h2>\n<p>\u9488\u5bf9\u7b2c4-5\u7ae0\u7684\u5ba1\u6838\uff0c\u5efa\u8bae\u91c7\u7528&#8221;\u6587\u6863\u8bc4\u5ba1+\u7ba1\u7406\u5c42\u8bbf\u8c08&#8221;\u7684\u7ec4\u5408\u65b9\u5f0f\uff1a<\/p>\n<ol>\n<li><strong>\u6587\u6863\u8bc4\u5ba1\u9636\u6bb5\uff1a<\/strong> \u67e5\u9605SMS\u8303\u56f4\u6587\u4ef6\u3001\u670d\u52a1\u7ba1\u7406\u65b9\u9488\u3001\u89d2\u8272\u804c\u8d23\u77e9\u9635\u3001\u76f8\u5173\u65b9\u9700\u6c42\u6e05\u5355\uff0c\u786e\u8ba4\u6587\u4ef6\u4e4b\u95f4\u7684\u903b\u8f91\u4e00\u81f4\u6027\u3002<\/li>\n<li><strong>\u7ba1\u7406\u5c42\u8bbf\u8c08\u9636\u6bb5\uff1a<\/strong> \u8bbf\u8c08\u6700\u9ad8\u7ba1\u7406\u8005\u6216\u670d\u52a1\u4ea4\u4ed8\u8d1f\u8d23\u4eba\uff0c\u9a8c\u8bc1\u9886\u5bfc\u529b\u627f\u8bfa\u7684\u5b9e\u9645\u8868\u73b0\uff0c\u800c\u975e\u4ec5\u786e\u8ba4\u6587\u4ef6\u5b58\u5728\u3002<\/li>\n<li><strong>\u73b0\u573a\u9a8c\u8bc1\u9636\u6bb5\uff1a<\/strong> \u62bd\u67e52-3\u4e2a\u670d\u52a1\uff0c\u9a8c\u8bc1\u8303\u56f4\u4e2d\u58f0\u660e\u7684\u670d\u52a1\u662f\u5426\u5b9e\u9645\u5728\u8fd0\u884c\uff0c\u76f8\u5173\u65b9\u9700\u6c42\u662f\u5426\u771f\u6b63\u88ab\u7eb3\u5165\u670d\u52a1\u8bbe\u8ba1\u3002<\/li>\n<\/ol>\n<p>\u4ece\u5ba1\u6838\u5458\u7684\u6301\u7eed\u6210\u957f\u89d2\u5ea6\u6765\u770b\uff0c\u6bcf\u5b8c\u6210\u4e00\u6b21\u5ba1\u6838\u90fd\u5e94\u5f53\u8fdb\u884c\u81ea\u6211\u590d\u76d8\uff1a\u8fd9\u6b21\u5ba1\u6838\u4e2d\u54ea\u4e9b\u73af\u8282\u505a\u5f97\u597d\uff1f\u54ea\u4e9b\u95ee\u9898\u95ee\u5f97\u4e0d\u591f\u6df1\u5165\uff1f\u54ea\u6761\u8bc1\u636e\u6536\u96c6\u5f97\u4e0d\u5145\u5206\uff1f\u5c06\u590d\u76d8\u7ed3\u679c\u8bb0\u5f55\u4e0b\u6765\uff0c\u5f62\u6210\u81ea\u5df1\u7684\u5ba1\u6838\u6848\u4f8b\u5e93\u3002\u4e45\u800c\u4e45\u4e4b\uff0c\u4f60\u4f1a\u5f62\u6210\u4e00\u5957\u72ec\u7279\u7684\u5ba1\u6838\u65b9\u6cd5\u8bba\u548c\u5224\u65ad\u76f4\u89c9\u3002\u5ba1\u6838\u662f\u4e00\u9879\u5b9e\u8df5\u6027\u6781\u5f3a\u7684\u5de5\u4f5c\uff0c\u7406\u8bba\u77e5\u8bc6\u53ea\u662f\u57fa\u7840\uff0c\u771f\u6b63\u7684\u6210\u957f\u6765\u81ea\u6bcf\u4e00\u6b21\u73b0\u573a\u5ba1\u6838\u7684\u79ef\u7d2f\u3002\u65e0\u8bba\u662f\u8d28\u91cf\u7ba1\u7406\u8fd8\u662f\u4fe1\u606f\u5b89\u5168\u9886\u57df\u7684\u5ba1\u6838\u5458\uff0c\u575a\u6301\u5b66\u4e60\u548c\u5b9e\u8df5\u6c38\u8fdc\u662f\u63d0\u5347\u4e13\u4e1a\u80fd\u529b\u7684\u4e0d\u4e8c\u6cd5\u95e8\u3002\u5e0c\u671b\u672c\u6587\u7684\u5206\u4eab\u80fd\u591f\u5bf9\u6b63\u5728\u5b66\u4e60\u548c\u4ece\u4e8b\u5ba1\u6838\u5de5\u4f5c\u7684\u540c\u884c\u6709\u6240\u5e2e\u52a9\u3002\u5728\u5b9e\u9645\u5de5\u4f5c\u4e2d\u9047\u5230\u7591\u96be\u95ee\u9898\u65f6\uff0c\u4e0d\u59a8\u56de\u5230\u6807\u51c6\u539f\u6587\uff0c\u5bf9\u7167\u672c\u6587\u68b3\u7406\u7684\u8981\u70b9\u9010\u4e00\u6392\u67e5\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5f15\u8a00 ISO\/IEC 20000-1:2018\u300a\u4fe1\u606f\u6280\u672f\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb \u7b2c1\u90e8\u5206\uff1a\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\u8981\u6c42\u300b\u662fIT\u670d\u52a1\u7ba1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[28,23,22,29,31,30,24],"class_list":["post-74","post","type-post","status-publish","format-standard","hentry","category-iso","tag-iso-20000-1","tag-iso-27001","tag-iso-9001","tag-itsms","tag-31","tag-30","tag-24"],"_links":{"self":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/posts\/74","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=74"}],"version-history":[{"count":0,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=\/wp\/v2\/posts\/74\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=74"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=74"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.joezhou.top\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}